Frequently Asked Questions

How long will it take for my order to process?

All orders will be fulfilled as quickly as possible. Processing can take up to three business days.

How long will it take for my order to ship?

After processing, orders will be shipped based off the shipping option selected at check out.

What shipping providers do you offer?

At check out you will be able to select USPS or UPS.

Do you accept international orders?

At this time, due to a high number of fraudulent orders received internationally, we are only accepting orders from the U.S. and Canada via our online store. If you would like to place an order internationally, please call our office directly at 1-866-945-0269. We apologize for the inconvenience.

Where do you ship from?

All orders are shipped from Jacksonville, FL.

I have not received my order, how can I track it?

You will receive a shipment confirmation email with tracking information for your reference once your order is shipped.

What is the return policy?

Refund requests must be received within 7 days of the date of delivery.  The customer is responsible for the cost of shipping the item back.  Items must be unworn and unwashed and returned within 14 days of refund request. Once the return is received and inspected, we will send an email to notify the customer of the approval or rejection of the refund.  If the return is approved, then the refund will be processed, and a credit will be applied to the original method of payment. To view the entire policy visit the Return and Exchange Policy page.

Does apparel run true to size?

Please note that our products typically run small. If you have a question regarding the fit of a particular product please email shop@christiantuffwear.com.

What do I do if I have questions about my order?

You can email shop@christiantuffwear.com with any questions regarding the online store or your order.How does the CTW Foundation serve?

To learn more on the ways that the CTW Foundation serves children and shares God’s love.

Where do my proceeds go?

100% of all proceeds from your purchase will go directly to our outreach initiatives. To learn more on how the ways your purchase helps the CTW Foundation share Faith, Hope, and Love to children around the world.

How do I reach out to the CTW Foundation?

For non-store related questions, you can email info@christiantuffwear.com.